Refund Policy for Asostartup
Effective Date: [21-11-2025]
Website: asostartup.com
📧 Email: asostartup@gmail.com
📍 Address: Bashundhara, Dhaka, Bangladesh
1. Overview
At Asostartup, we aim to ensure a fair and secure marketplace for both Buyers and Sellers.
Refunds are handled carefully to maintain trust and transparency within the platform.
This policy explains when a refund may be issued and the conditions that apply.
2. Eligibility for Refunds
A Buyer may request a refund under the following conditions:
A. Service Not Delivered
A refund may be approved if:
- The Seller fails to deliver the service within the agreed delivery time.
- The Seller refuses to communicate or provide updates.
B. Incomplete or Low-Quality Delivery
A refund may be issued if:
- The delivered work does not match the service description.
- The work is clearly incomplete or unusable.
- The Seller breaks platform rules or uses copyrighted materials illegally.
C. Wrong Service Delivered
If the Seller provides a different service than what was ordered, the Buyer may be eligible for a refund.
3. Cases Not Eligible for Refund
Refunds will not be issued for:
- Buyer changed their mind after service delivery
- Buyer initiated the order by mistake but the Seller already started working
- Subjective claims (e.g., “I didn’t like the style” after proper delivery)
- Services delivered exactly as described
- Situations where the Buyer fails to provide required information
- Digital goods already downloaded or used
- Misuse of the refund system to avoid payment
- Personal preference or unrealistic expectations
4. Dispute Resolution Process
If a Buyer and Seller cannot resolve an issue, Asostartup will step in.
Steps:
- Buyer opens a dispute from the order page
- Seller provides evidence of communication and delivery
- Asostartup reviews both sides
- Final decision is made by Asostartup
All refund decisions made by Asostartup are final.
5. How Refunds Are Processed
- Refunds are issued through the same payment method used for the transaction (if supported).
- In some cases, refunds may be issued as Asostartup credit.
- Processing times vary depending on the payment gateway or bank.
6. Seller Violations
A refund may be automatically approved if the Seller:
- Uses copyrighted work without permission
- Violates platform rules
- Delivers harmful, plagiarized, or AI-generated content without disclosure
- Shares fake or inappropriate files
- Uses abusive behavior
7. Cancellation Policy
Before Project Starts:
- Buyer can request cancellation anytime before the Seller begins work.
- Full refund may be issued.
After Project Starts:
- Cancellation depends on how much progress is made.
- Partial refunds may apply.
8. Chargebacks
If a Buyer opens a chargeback with their bank or payment provider:
- Their Asostartup account may be suspended
- All ongoing orders may be cancelled
- Chargeback investigations will be handled according to payment gateway rules
9. Contact Us
For refund requests or questions:
📧 Email: asostartup@gmail.com
📍 Address: Bashundhara, Dhaka, Bangladesh
🌐 Website: asostartup.com